Privacy Policy

Effective Date: July 15, 2025
Last Updated: January 22, 2026

PESCO (dba Production Engineering) (“we,” “us,” or “our”) operates the https://resistanceweldsupplies.com website (the “Service”). We are a manufacturing company located in Dayton, Ohio, USA, serving business customers worldwide. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

1. Information We Collect

Business Contact Information

We collect personal information in the context of business relationships:

Professional Contact Details:

• First and last name
• Job title and company name
• Business email address
• Business phone number
• Business mailing address

Account and Order Information:

• Username and password for business accounts
• Purchase orders and transaction history
• Shipping and billing addresses
• Payment information (processed by third-party payment processors)
• Product specifications and custom requirements

Business Communications:

• Messages through contact forms, email, or phone
• Technical support requests
• Quote requests and proposals
• Survey responses and feedback

Usage Data

We automatically collect information about how you use our Service:

Device and Access Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Referral sources and pages visited

Service Usage Information:

• Pages viewed and time spent
• Product searches and catalog browsing
• Document downloads
• Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential Service functionality
• Remember your business account preferences
• Analyze Service performance and usage
• Support our sales and marketing efforts through HubSpot

Types of Cookies We Use:

• Essential Cookies: Required for Service operation
• Analytics Cookies: Help us understand Service usage
• Functional Cookies: Remember your account preferences
• Marketing Cookies: Support lead generation and customer relationship management

 

2. How We Use Your Information

We process your personal information for the following business purposes:

Customer Relationship Management:

• Process orders and manage business transactions
• Provide technical support and customer service
• Maintain customer accounts and order history
• Communicate about products, services, and account updates

Business Operations:

• Generate quotes and proposals
• Manage inventory and fulfillment
• Process payments and maintain financial records
• Analyze business performance and market trends

Sales and Marketing:

• Identify potential business customers
• Provide product information and technical resources
• Send business communications and industry updates
• Conduct market research and analysis

Legal and Compliance:

• Comply with applicable business regulations
• Maintain records for tax and accounting purposes
• Protect our business interests and intellectual property
• Resolve disputes and enforce agreements

Legal Bases for Processing (EU/UK Business Contacts):

• Contract Performance: Processing necessary for business transactions
• Legitimate Interests: Customer relationship management, business development, and operations
• Legal Obligation: Compliance with applicable laws
• Consent: Marketing communications where required

 

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers:

• HubSpot: Customer relationship management and marketing automation
• Microsoft: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
• Payment processors: For transaction processing
• Shipping companies: For order fulfillment
• Cloud hosting services: For data storage and Service operation
• Professional services: Legal, accounting, and consulting firms

Business Partners:

• Authorized distributors and resellers
• Suppliers and vendors (when necessary for order fulfillment)
• Industry partners for joint marketing efforts

Legal Requirements:

• Comply with legal obligations and court orders
• Respond to government requests and investigations
• Protect our rights, property, and business interests
• Prevent fraud and ensure transaction security

Business Transfers:

• In connection with mergers, acquisitions, or asset sales

 

4. Data Retention

We retain your personal information based on business needs and legal requirements:

• Business Contact Information: For the duration of the business relationship plus 7 years
• Transaction Records: 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe or opt-out
• Usage Data: 25 months from collection
• Technical Support Records: 5 years from resolution

 

5. Your Privacy Rights

General Rights

• Access: Request information about personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of personal data (subject to business and legal requirements)
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Restriction: Limit how we process your information

California Business Contacts (CCPA/CPRA)

If you are a California resident acting in a business capacity, you may have limited rights under California privacy laws. Most B2B communications are exempt from CCPA requirements.

EU/UK Business Contacts (GDPR/UK GDPR)

• All general rights listed above
• Right to withdraw consent for marketing communications
• Right to lodge complaints with supervisory authorities
• Right to restrict automated decision-making

To Exercise Your Rights:

• Email: sales@productionengineering.com
• Phone: 937-253-3300
• Mail: PESCO (dba Production Engineering), 1344 Woodman Drive, Dayton, OH 45432

We will respond to your request within 30 days (or as required by applicable law).

6. International Data Transfers

As a U.S.-based company serving international business customers, your information may be transferred to and processed in the United States. For EU/UK business contacts, we ensure appropriate safeguards through:

• Standard Contractual Clauses with international service providers
• Adequate security measures for data protection
• Compliance with applicable data transfer regulations

 

7. Security

We implement reasonable security measures to protect your business information:

Technical Measures:

• Secure hosting infrastructure
• Encrypted data transmission
• Password protection for accounts
• Regular software updates and patches

Access Controls:

• Limited access to personal information based on business needs
• Secure user authentication for business accounts
• Protection of financial and transaction data

Data Protection:

• Secure integration with trusted service providers like HubSpot
• Confidentiality measures for business communications and proprietary information
• Regular backups to prevent data loss

While we strive to protect your information using commercially reasonable methods, no security system is completely secure. We cannot guarantee absolute security of information transmitted over the internet or stored electronically.

 

8. Third-Party Services

HubSpot CRM and Marketing

We use HubSpot for customer relationship management and marketing automation. HubSpot may process your business contact information to:

• Track customer interactions and communications
• Manage sales pipelines and opportunities
• Send targeted business communications
• Analyze customer engagement and behavior

Analytics Services

We may use analytics tools to understand Service usage and improve our business operations. You can opt-out of analytics tracking through browser settings.

Third-Party Links

Our Service may contain links to supplier websites, industry resources, or business partners. We are not responsible for their privacy practices.

 

9. Business-to-Business Communications

Our Service is designed exclusively for business-to-business transactions. We:

• Only collect information in a business context
• Do not target or knowingly collect information from individuals under 18
• Focus on professional relationships and commercial transactions
• Maintain business records in accordance with commercial practices

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices or legal requirements. We will notify business customers of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered business accounts
• Providing notice during the next business communication

Changes become effective 30 days after posting unless otherwise specified.

11. Contact Information

PESCO (dba Production Engineering)
1344 Woodman Drive
Dayton, Ohio 45432
United States

Privacy Contact:

• Email: sales@productionengineering.com
• Phone: 937-253-3300
• Business Hours: M-F 9AM-5PM Eastern

For EU/UK Business Contacts:

If you are located in the European Union or United Kingdom and have questions about your privacy rights, you may contact us using the information above.

12. Jurisdiction-Specific Information

Ohio and U.S. Federal Requirements

We comply with applicable Ohio state laws and federal regulations governing:

• Business record retention
• Financial transaction reporting
• Industry-specific compliance requirements

International Business Customers

For our international business customers, we:

• Comply with applicable cross-border data transfer requirements
• Respect local business privacy regulations where applicable
• Provide support for data localization requirements when feasible

Questions About This Privacy Policy? If you have questions about this Privacy Policy or our privacy practices, please contact us using the business contact information provided above. We are committed to maintaining the privacy and security of your business information while providing excellent service to our manufacturing customers worldwide.